Frequently Asked Questions

We offer rental periods between 3 and 14 days. If you would like to rent for a longer period, please email us (orders@cirkelsupply.com) and we will find a solution.

Because we have fixed costs for laundry and delivery, we only offer rental periods between 3 and 14 days. You are welcome to pay for a 3-day rental but use it only for 1 or 2 days, but we can’t discount the price further due to our fixed costs.

We don't think you should pay for your order's transit days. Therefore, we deliver BEFORE your first rental day, and we pick up the day AFTER your last rental day.

If you're not skiing the day that you arrive in the resort, then you should not include this in your rental period.

The LATEST you can place your order directly on our website is 2-working days before your first rental day, and if you need your rental order more urgently, click here to find out more and request a last minute rental that we will process for you manually. 

Ideally, you should place your order as soon as possible to ensure your favourite outfit is available. You can cancel or adjust your order 5-days or more before your first rental day, so there is no downside to ordering early.

We can help most people with last minute orders. If your first rental day is less than 2-working days from now, head to our last minute rental page, where you can find out more information and request a last minute rental delivery.

We can usually accommodate last-minute orders.

If your first rental day is less than 2-working days away, visit our last-minute rental page for more details and to request an urgent delivery via the contact form or WhatsApp.

We have ski and snowboard clothing for adults and children of all ages. Our assortment includes outerwear (jackets, pants, bib pants, and ski suits), midlayers (e.g., technical fleeces and puffer jackets), and accessories (e.g., backpacks, beanies and gloves).

At the moment, our service is only available in Switzerland. 

However, if you’re arriving to and leaving from Geneva or Zurich airports before you go skiing in neighbouring alpine nations, then we likely have a great delivery solution for you. In this case, please get in touch with us via our contact page to let us know your itinerary.

Yes, we have more than enough ski clothing to serve large groups. Our service saves time for the group coordinator, while ensuring all group members are ready for the slopes. 

For more information regarding our offer on ski clothing rental for corporates, events, schools, and universities, take a look at our group rental page.

Yes! Just be sure to get the lucky person’s sizing and destination address correct on the order.

If your trip is extended (lucky you!) and you wish to keep your rental for additional days, please call or WhatsApp us on +41 (0) 27 776 4000 at the earliest possibility. 

If the items are available for your extra days, extending your rental is not a problem. We will send you a payment link for the additional cost. If those items are booked for another adventure, we will help you find a solution.

The rental fee will be charged at the time of booking. Depending on the payment method, this can take up to 24 hours to process.

Yes, but once an order has been placed you will have to contact us for any changes. It may be that certain sizes / items can’t be swapped or added depending on availability. Please email the requested changes to orders@cirkelsupply.com as soon as possible and we will do our very best to help you.

Yes, you can cancel your order. Please email us on orders@cirkelsupply.com at least 5 days before your first rental day and we will assist you with your cancellation and refund any charges.

Get in touch with Cirkel via your preferred method:

• Phone: +41 (0) 27 776 4000 
• WhatsApp: +41 (0) 27 776 4000 or this link
• Our contact page
• hello@cirkelsupply.com 

For any topics that you need urgent help with, please call our phone number during business hours (available on our contact page). After business hours, reaching out via our contact page or via a WhatsApp message is best.

On each product page you will find a digital size tool or a size chart to help you find the perfect fit. If you’re choosing between two sizes, we recommend taking the larger option. 

For personalised size advice, feel free to contact us via our contact page or WhatsApp. 

Please provide the following information:

• Age, height, and weight
• Your usual trouser or jeans size
• Your usual t-shirt or jacket size

If you’ve accidentally ordered the wrong size, please contact us immediately via phone or WhatsApp (+41 (0) 27 776 4000), and we’ll work quickly to find a solution.

Each product page includes a digital size tool or size chart to help you find the perfect fit. If you need extra support finding the right size, reach out via our contact page or WhatsApp.

No, sizing does vary slightly between brands. You can find your perfect size for each product by using the digital size tool or size chart available on every product page.

We offer our rental items in a broad range of sizes, catering for a wide range of body types. If you need help finding the right size, reach out via our contact page or WhatsApp.

On most product pages for our adult ski clothing, by clicking the ‘Find my size’ button, you can use the digital size tool from Sizebay. Here you will enter your height, weight, and age so that the size tool can recommend the best size for you. 

If you know your measurements, you can also enter those within the tool (by clicking ‘edit measurements’) and if you’re not sure of your measurements, you can adjust the avatar to indicate that, for example, you have broad shoulders and narrow hips. These adjustments inform the tool about where you hold your weight, so that it can recommend the perfect fit.

We deliver all over Switzerland. We offer convenient delivery solutions that will fit your travel plans no matter if you’re staying in a hotel, chalet, rented apartment (or even a Swiss Alpine Hut!).

To learn how our delivery options cater to your needs and itinerary, consult our delivery page.

If you’re holidaying in Verbier or Le Châble (or close by!), and you wish to pick up your rental from our Le Châble office, that’s absolutely fine. 

At checkout, simply enter our address (Route de Verbier 13, 1934 Le Châble) and mention that you would like to pick it up from our office in the delivery instructions.

At checkout, provide us with the name and address of your hotel. We will arrange the delivery directly with your hotel, and keep you informed by email. 

If your room is booked under another name, please provide us this information in the delivery instructions.

At checkout, provide us with the name and address of the rental agency that you’ve rented from. If you’re not sure of the agency’s address, you can also enter the address of your rented accommodation (so long as you clearly name the rental agency). 

We will arrange the delivery with the rental agency, and confirm the delivery plan with you. Including if your order will be waiting at your accommodation, or if it will be ready for pick up at the agency’s office when you pick up your keys.

At checkout, provide us with the name and address of the chalet company that you’ve rented from. If you’re not sure of the chalet company’s office address, you can also enter the address of your rented chalet (so long as you clearly name the chalet company). 

We will arrange the delivery with the chalet company, and confirm the delivery plan with you, including where in the chalet your order will be waiting.

If you’re staying at a private address or in accommodation that doesn’t have a reception, concierge, or staffed office, at checkout, simply provide the address of your accommodation. You can provide any additional information in the delivery instructions field.

We will always find the most suitable delivery plan (e.g., to a close-by Swiss Post branch or ski rental store) and confirm this with you before dispatching your package.

Yes! If you’re travelling through Switzerland and need your parcel delivered to one location, and then have it returned from another location, this is no problem. 

Always provide us with your delivery address at checkout.  On the cart page, you can inform us of your return address as well as provide us with any other relevant information.

Shipping costs are included in the rental price of our normal rental deliveries (orders placed two days or more before your arrival). All at your convenience. 

For last minute rental orders that require express shipping, additional charges may apply. Any additional shipment charges will be discussed with you at the time of order.

We deliver at the latest, the day before your first rental day.

If you select the right rental dates, we will ensure that come rain, shine - or a huge snow storm - it will be ready and waiting for you before your first rental day. 

If you have any issues receiving your order, please call us during business hours (Mon - Fri, 0900 - 1700). After hours, please WhatsApp message us. 

Phone: +41 (0) 27 776 4000

We will deliver your rental package to your hotel, accommodation, or alternative pick up point the day before your first rental day, so your gear is ready when you are!

If you're staying at a hotel, the package will be waiting for you either in your room or at the reception.

If your delivery is to an alternative pick up point, we will provide clear instructions, but here’s an idea of what to expect:

• Swiss Post Office. You’ll need to ask for a package under your name, and present your valid identification and the tracking information we have sent you by email. 
• Ski Rental Store. Pick up your clothing while you pick up your rental skis. Ask for your ski clothing rental delivery from Cirkel Supply.
• Chalet Company or Rental Agency. Some of our partners place your rental order inside your rented property, some will keep it at their office so that you can pick up your clothing as you pick up your keys, we’ll let you know either way. 

We will always find the most suitable delivery plan and confirm with you before dispatching your package.

Upon receiving your order, you will find a prepaid return label and a packing slip inside the reusable packaging - keep these three items safe for the return process.

Place all rented items back inside the packaging, alongside your packing slip. Use the return label to seal your package (according to the instructions on the label), and then your order is ready for return!

Note that for all orders delivered in Verbier, a return label is not needed.

Return the items on the last day of your rental period to the same place where it was delivered (unless a different return location has been pre-arranged with Cirkel).

For hotel deliveries, this will be to the concierge or reception as you check out.

If you received your order at an alternative pick up point, ensure that you return it there within their business opening hours.

We coordinate the return of goods to Cirkel HQ from your accommodation or alternative delivery point, so your job is done once you drop off the rental package and head for home.

The gear you’ve rented has mountain missions booked all winter. It’s important to return it on time so that the rental items are all set for their next adventure. If an item is returned late (either to your hotel, or alternative delivery point), a late fee will be charged. We will contact you to discuss this. If you return your items on time, but the hotel is late to return it to us, we will not hold you responsible or charge you late fees.

For your peace of mind, we will confirm with you by email when your package arrives safely back at Cirkel.

There is no need for you to wash the rented items. We take care of that so that you can focus on having a great time in the mountains. You are required only to remove excess dirt and dry your clothing before you place them back into your reusable package for return.

All items are professionally cleaned after every rental. The Cirkel team then inspects all items to ensure they meet our quality standards for functionality, hygiene and aesthetics.

Yes, all costs for cleaning are included in the rental price. There are no hidden fees or additional costs.

All items are cleaned after every rental and inspected to make sure they meet our quality standards when it comes to functionality, cleanliness and aesthetics.

Our policy is to cover the cost of repairs associated with general wear & tear. If your rental items are damaged beyond normal usage (for example broken components, tears and burns), we will discuss the damage with you and in the case of grossly negligent or extraordinary damage, you will be charged for repair or replacement costs.

Please see our terms & conditions for further details of your damage liability - for example the requirement to rent or use gaiters while using Cirkel pants with crampons.

Once the rental items are delivered to you, we expect you to look after them as your own. You or your insurance company will need to cover the full value of lost or stolen items and items damaged beyond repair. Please see our terms & conditions for further details of your liability for loss of rented items.

This has not happened to date, we have rigorous checks in place to prevent it. If your package doesn’t have the right items, sizes, or contains damaged items, you need to call Cirkel immediately on +41 (0) 27 776 4000 so that we can find a solution for you at the earliest possibility, we don’t want you to lose time on the slopes!

Out of hours, you can message us through our contact page, or through WhatsApp.